Telecommunication Industry: Consumer Education, Best Protection Against Unwholesome Practices – NCC

BY ANDY ASEMOTA, Katsina

The Nigerian Communications Commission (NCC) Thursday assured telecom consumers of protection against unwholesome practices of some service providers, saying consumer education is the most cost effective mechanism that guarantees consumer protection.

According to the commission, besides serving as a pro-active way of protecting consumers against making wrong choices, it also serves as a preventive measure that protect consumers from being exploited and against fraud.

The Director, Consumer Affairs Bureau, Abdullahi Maikano, represented by his deputy, Ismail Adedigba, gave the assurance at the 88th edition of Consumer Outreach Programme with the theme: “Information and Education as a Catalyst for Consumer Protection,” held in Katsina.

“The topic is carefully chosen to reflect one of the cardinal objectives of the Nigerian Communications Commission of ensuring the protection of telecom consumers from market exploitation and empowering them to make rational and informed decision when making choices of services,” he said.

Identifying the initiatives to ensure that the telecoms consumers is well protected, informed and educated, Maikano said consumers are empowered with “appropriate information that will ensure that their rights are not only protected but their choices provided them with value for money.”

He charged the service providers present at the event to demonstrate clearly to consumers of telecom services the various initiatives put in place to inform, protect and educate them on their services.

He also appealed to consumers to take advantage of the NCC 622 toll free line to lodge complaints to NCC and the 2442 short code to stop unsolicited messages with emphasis on QoS improvement as and when required.

In his part, the Katsina State Governor, Aminu Bello Masari, represented by his special adviser on science and technology, Dr. Rabe Nasir, commended the innovations of the commission under the watch of its chief executive, Prof. Umar Garba Danbatta, and pledged the readiness of the government to collaborate with all stakeholders in service delivery to the people of the state.

He also tasked service providers to come up with means to stem the use of their facilities in perpetuating crimes and adopt measure to mitigate possible danger of radiation from telecom masts.

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