Rivian’s new software update will help you avoid all the broken EV chargers

Blue Rivian truck plugged into EVgo dc fast charging station in retail parking lot — Image: EVgo

Rivian is pushing a new software update that will give its customers better insight into which EV chargers to visit — and which to avoid.

EV charging reliability remains a serious sore spot for a lot of owners of plug-in vehicles, leaving the companies selling the cars scrambling to boost their confidence. Rivian’s solution is to use their vehicle fleet to gather data about broken chargers, which then get downranked in the company’s software algorithm.

“Our North Star is charging and trip planning in EVs should just work,” Wassym Bensaid, Rivian’s head of software, told The Verge. “You should not think about it.”