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Singapore Airlines has updated its turbulence protocols following mid-air chaos on a flight that left dozens of people injured and one man dead.
A spokesperson for the airline said they have “adopted a more cautious approach” to managing turbulence when in flight.
The changes include suspending both hot beverage and meal services when the seatbelt sign is on, as well as safely securing all loose items and equipment to minimise the risk of injury when hitting turbulence.
The airline also said that crew members would continue to advise passengers to stay seated and use their seatbelts, as well as monitoring customers who require assistance when the seatbelt sign turns on, including passengers using the bathroom.
“Singapore Airlines (SIA) has adopted a more cautious approach to managing turbulence in-flight,” a spokesperson for the airline said.
“Pilots and cabin crew are aware of the hazards associated with turbulence.
“They are also trained to assist customers and ensure cabin safety throughout the flight.
“SIA will continue to review our processes as the safety of our passengers and crew is of utmost importance.”
It comes after more than 100 passengers suffered injuries after flight SQ321 hit clear air turbulence, dropping 6000 feet in a matter of minutes.
A total of 211 passengers were on the flight, including 56 Australians.
The Singapore Airlines CEO visited those still in hospital to apologise for the incident.
Nine Australians are still being treated in Bangkok hospitals, including one woman who suffered a serious spinal injury.
