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A FRUSTRATED Kroger customer has fumed after being charged for unknown transaction while shopping online.
The retailer responded to the customer’s complaints after they listed the amounts down to the penny.
A Kroger customer slammed the company after they were charged additional money when online shopping for groceries[/caption]
They shared a post on Facebook, written like a formal letter.
“Dear Kroger, your policy on pre-authorization of groceries ordered online needs reviewed and updated,” the customer began.
“When I read it, it stated a pre-authorization of the amount of groceries, which I understand. I have noticed this several times.
“For example, if my grocery order is $250 and I have $50 in digital coupons, it will always charge the $250, and when it posts, it will charge me the correct amount of $200,” they explained.
However, the reason for their complaint was due to additional overcharges the shopper never signed off on.
“Show me the box I checked that [says] you can take $199.47 for my groceries and then take an additional $227,” they wrote.
“I know I didn’t check that box. Then when I call you cut me off and send me to a survey.”
The customer concluded the post by saying, ‘Sincerely, a customer who will never do this again.”
Kroger responded to the frustrated shopper, thanking them for their feedback.
“We appreciate your input regarding our policy on pre-authorization of groceries for online orders! Your feedback allows us to improve our company and our customer’s experiences,” it wrote.
“We will forward your comments to our Leadership Team to make them aware of your concerns.”
‘MAYBE A GLITCH?’
Customers ran to the comments, some saying they denounced the retailer a while ago, and others attempting to help the situation.
One user claimed to use the online ordering service often, wondering what could have happened.
Sincerely, a customer who will never do this again.
Facebook user
“I use online ordering a lot through boost membership for delivery or pick up and haven’t had that happen. Only the pre-authorization for the groceries ordered. Maybe a glitch?” they asked.
However, the shopper said that wasn’t the case.
“I always order online. I’ve never had this happen at all,” the shopper responded.
“This is the first time it has ever happened to me. Makes me so mad!”
Another shopper said they “banned” the retailer a while ago.
“I went during a storm and literally as I was swiping my card the electricity went out. It came back on and I swiped again, checked out and went home. They charged me twice,” the user said.
“I had almost 300 in groceries and I never did get my 300 back. I can’t even tell you how many times I called them.”
Online delivery hasn’t been the only issue among customers.
One shopper also slammed the company’s home delivery service after receiving 14/24 of their selected items with no replacements.
Kroger responded to the customer, thanking them for their feedback[/caption]
