10 Ways AI Can Make IT More Productive

AI productive tools are transforming IT by automating routine tasks and enabling strategic initiatives for enhanced efficiency and innovation.

Every IT leader wants to build a productive organization. AI is ready to help.

When it comes to maximizing productivity, IT leaders can turn to an array of motivators, including regular breaks, free snacks and beverages, workspace upgrades, mini contests, and so on. Yet there’s now another, cutting-edge tool that can significantly spur both team productivity and innovation: artificial intelligence.

Any task or activity that’s repetitive and can be standardized on a checklist is ripe for automation using AI, says Jeff Orr, director of research for digital technology at ISG’s Ventana Research. “IT team members tend to have better experiences when they’re working on meaningful activities,” he notes. “Better employee engagement leads to employee retention.”

How can AI help your IT team members become more creative and productive? Check out the following 10 ideas.

1. Provide more context to alerts

Receiving an error text message that states nothing more than, “something went wrong,” typically requires IT staff members to review logs and identify the issue. This is highly unproductive, Orr says. Software incorporating observability technology, enabled by generative AI, allows an error message to be visually traced back to its source along with recommended steps to address the cause.

“This approach to better information can benefit IT team KPIs in most areas, ranging from e-commerce store errors to security risks to connectivity outages,” he says.

2. Create self-service options

Automating existing processes with AI gives enterprise departments a powerful new self-service tool. Onboarding a new hire, for example, follows a set of known processes, such as location, role, hours, and so on, Orr says.

“The steps to create employee credentials and access permissions, pre-configure security settings, and prepare the individual for a productive first day on the job really doesn’t require human intervention,” he adds.[…]