How Can Business Leaders Ready Their Organizations For AI? 4 Keys To Success

To integrate AI effectively into their organizations, business leaders must focus on trust, data integration, ease of experimentation, and flexible AI models.

Only 12% of IT leaders say their teams can support the AI-related requests they receive. Data silos and data integration remain the top impediments to adoption.

IDC estimates that companies invested $16B in generative AI solutions in 2023, and that they’ll invest $140B in 2027 — a compound annual growth rate (CAGR) of 70%, according to the Trends in AI for CRM research from Salesforce. Here is the executive summary of the report:

Trust is job one as customers evaluate AI. Consumers are increasingly making AI part of their everyday lives, but are approaching the technology with mixed emotions that call for a foundation of trust and transparency. Seventy-four percent of the general population is concerned about the unethical use of AI, and 63% are concerned about its biases.
Businesses evaluate their data foundations. AI needs great data to meet its potential. The technology’s rise is prompting companies to evaluate the quality, timeliness, and security of their data. Eighty-six percent of technical decision-makers agree that AI’s outputs are only as good as its data inputs.
AI use cases take shape across the enterprise. Whether generating content and communications or optimizing processes, teams are discovering the best ways to incorporate AI in the flow of their work as investments ramp up. No fewer than 92% of sales, service, marketing, or commerce teams are at least considering AI investments.
Workplace skills and policies are evolving for the AI era. Employees recognize the transformative impact of AI on their careers, but their employers are largely falling behind in empowering them for success. Fifty-six percent of desk workers believe generative AI will transform their roles, but only 21% say their company has provided clear policies around its use.[…]