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The managing director of Harrods says the London department store is "deeply sorry" for failing employees who say they were sexually assaulted by late owner Mohamed Al Fayed. Police, meanwhile, said that over almost two decades, 19 women had made sex crime allegations against the businessman, who was never prosecuted.
Michael Ward, the store's boss, said on Thursday it is clear Al Fayed "presided over a toxic culture of secrecy, intimidation, fear of repercussion and sexual misconduct".
Five women have told the BBC they were raped by Al Fayed, who died last year aged 94, and several others allege acts of assault and physical violence. Lawyers for the accusers say they have been retained by 37 women and the list is growing.
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Ward said he was "not aware of his [Al Fayed's] criminality and abuse" during the four years he worked for the Harrod's owner, though "rumours of his behaviour circulated in the public domain".
Al Fayed owned Harrods for a quarter century before selling it 2010 to a company owned by the state of Qatar through its sovereign wealth fund, the Qatar Investment Authority.
"We failed our colleagues and for that we are deeply sorry," Ward said in a statement. He said Harrods had set up a "settlement process" for Al Fayed's victims.
"This was a shameful period in the business' history," the statement said.
"However, the Harrods of today is unrecognisable to Harrods under his ownership."
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London's Metropolitan Police says 19 women made allegations against Al Fayed to the force between 2005 and 2023 — three allegations of rape, 15 of sexual assault and one related to trafficking.
Al Fayed was questioned by detectives in 2008 over the alleged sexual abuse of a 15-year-old, and in 2009 and 2015 police passed files of evidence about him to the Crown Prosecution Service.
He was never charged.
The force said on Thursday that it was reviewing the allegations to see whether there were any new lines of inquiry. Police encouraged victims to report abuse, saying that while Al Fayed was beyond the reach of the law, "we must ensure we fully explore whether any other individuals could be pursued for any criminal offences."
Al Fayed's family has not commented. The Egypt-born businessman moved to Britain in the 1960s and bought Harrods, an upmarket retail emporium in London's tony Knightsbridge district, in the mid-1980s.
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He became a well-known figure through his ownership of the store and the London soccer team Fulham. He was often in the headlines after his son Dodi was killed alongside Princess Diana in a car crash in Paris in 1997.
Al Fayed spent years promoting the conspiracy theory that the royal family had arranged the accident because they did not approve of Diana dating an Egyptian.
An inquest concluded that Diana and Dodi died because of the reckless actions of their driver — an employee of the Ritz Hotel in Paris owned by Al Fayed — and paparazzi chasing the couple. Separate inquiries in the UK and France also concluded there was no conspiracy.
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