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AN IRATE Dollar General shopper has accused the chain of clogging up aisles with mountains of unpacked goods.
The woman was so cross she vowed never to return to her cluttered local discount stores – despite a response from the retailer.
Dollar General customers have been complaining online about their shopping experience[/caption]
The store’s spokespeople have responded to accusations of aisles being impassable[/caption]
The row erupted on X last Tuesday when the shopper blasted Dollar General for being “understaffed.”
She also explained that she was struggling to access shelves as the aisles were completely blocked with mountains of boxes.
The woman said: “Literally have six plus Dollar Generals in my town.
“And every single one is understaffed and full of unopened boxes.
“To the point where you can’t even walk down the aisles. The one I used to go to was remodeled and now it’s worse than ever.”
Her rant was accompanied by photos of at least two metal containers full of unopened cardboard boxes, taking up the entire width of an aisle.
A spokesperson for Dollar General reached out and replied to her criticizm, saying: “We appreciate you bringing this to our attention.
“Could you please share the exact store location where this photo was taken?”
But the fed-up shopper responded: “Sadly it wasn’t the only aisle.
“I’m done shopping at those stores. Can’t even see the products.”
Shoppers’ access problems when encountering boxes of unopened items clogging up aisles have also been raised on Reddit.
One person asked this simple question five months ago on the platform: “What would you do to fix Dollar General?”
Another replied: “Reduce the amount of freight that is sent to the stores, and actually give the stores enough hours to work the freight that is sent to them.
“That’s it. That’s literally all it would take to fix all of Dollar General’s problems.
“To the clueless suits in…corporate: you can’t sell product if you don’t have enough people to put it on the shelves!”
What is Dollar General's return policy?
Dollar General’s return policy states that goods bought in-store must be returned to the branch, while goods purchased online have to be returned by mail.
If you buy an item through the chain’s website, you can’t return it in-store.
When returning the online goods, you should initially contact the Dollar General’s customer support centre by completing the email form.
They should then send you instructions and a return authorization number.
Consumers have 30 days to return items, whether that’s online or in-store.
Goods generally should be unused and in their original packaging, and a receipt is required for a cash refund.
Without a receipt, the customer is limited to an exchange or store credit.
Damaged goods should also be returned within 30 days of purchase and with a receipt.
One suggested: “Give plenty of hours and have two people assigned to be running registers.”
An anonymous Dollar General staffer joined the conversation, advising bosses they should: “Reduce the amount of trucks and rolltainers [large metal mesh containers used to move goods].”
And one shopper customer told others on Reddit: “The biggest complaints would be: long lines at check out, package carts full of freight blocking the aisles; often times no register person at all; many stores are laid out quite poorly, it is confusing and frustrating.”
Another advised that the chain should “give stores more hours to keep employees and reduce the amount of freight being sent.”
They added: “I think the reduced freight would also save the company money as most of it expires.”
It comes as Dollar General apologized for an “absolutely stupid” return policy after a customer criticized the chain on social media.
The retailer is among the top discount retailers in the US, with more than 20,000 stores throughout the nation.
The U.S. Sun also recently reported how the retail giant apologized after a shopper slammed one of its understaffed local stores for creating problems during checkout.
