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A CUSTOMER at Aldi was left stunned earlier this month after making a return.
They took back the perishable without knowing any details about the retailer’s policies.
An Aldi shopper has discovered the chain’s generous return policy[/caption]
Aldi offers several branded items in-store (stock image)[/caption]
“I just need to share my experience that I just had returning something at Aldi,” the shopper, Ivy (@ivisreynolds) said in a clip on TikTok.
“I didn’t realize that they did this.”
Ivy explained that she’d bought some Greek yogurt from her nearest Aldi location but opened it to find a “nasty, weird, watery” consistency that “looked all sorts of wrong.”
Since she really needed the Greek yogurt to prep meals for the week, Ivy decided to head back to the store, especially since she needed more of some other groceries she’d forgotten about.
After grabbing a “replacement yogurt” and heading to the checkout counter, the cashier informed Ivy she’d be getting back $5.45 in in-store credit for returning the seemingly spoiled yogurt.
On top of that, Aldi also gave her the new yogurt for free.
“So just to be clear, they replace the item for free — like swap exchange, but then gave me the total of the nasty Greek yogurt on top of that on a gift card,” Ivy told viewers in disbelief.
That meant that the additional pasta sauce, milk, and cheese that would’ve been $8 was only $2.50 thanks to the gift card.
She basically got around two products for free.
“If you’re not shopping at Aldi you need to re-think your life,” she said.
POLICY PROMISE
The generous return rule that Ivy experienced was Aldi’s Twice as Nice Guarantee Return Policy.
Terms under the policy note that full refunds and exchanges are always given to customers who aren’t satisfied with a product.
“If for any reason you are not 100% satisfied with the quality of any product, we will gladly replace the product and refund your money,” it reads on Aldi’s website.
The exception is that it must be an Aldi-brand item, which was fortunately the case for Ivy.
Aldi Policies
Aldi has several store policies customers should remain aware of. The U.S. Sun has compiled a short list for shoppers' next trip to their local store.
- Customers pay one-quarter for a cart and can get the coin back once they return it to the proper spot.
- There are no baggers and customers typically bag their groceries or cashiers offer assistance.
- Aldi places products in aisles with the same packaging they were shipped in by vendors to save customers money.
- Full refunds and exchanges are given through Aldi’s Twice as Nice policy on all Aldi-brand items customers aren’t satisfied with.
- No plastic bags are sold at any Aldi store.
- Reusable and paper bags are offered to customers.
Other shoppers have also taken full advantage of this.
LEMONS LIMITED?
This past summer, for example, an Aldi customer bought lemons at their nearest store that allegedly started going bad within two days.
They were upset and tried to remedy the situation by getting a refund for the produce through the Twice as Nice Guarantee Return Policy.
While Aldi did exchange the lemons for her, they initially wouldn’t reimburse her for the ones she brought back.
After pointing out the details of the Twice as Nice Guarantee Return Policy, staff reimbursed the shopper for the original lemons.
Not all Aldi policies are praised by customers.
Some blasted a “limit” policy crackdown as they cried out that it “makes no sense.”
Aldi’s famous quarter cart policy also came under fire in recent months.
The retailer also has some sweet deals going on right now.
A viral Stanley copycat is back for just $10 for a limited time, and shoppers should act fast before it sells out.
Additionally, a $3.99 morning essential is “back in stock” ahead of St. Patrick’s Day.
