Currently playing at Cardiff’s Wales Millennium Centre, the 10th anniversary production of Waitress reminds audiences why this hit musical remains one of theatre’s most beloved productions since its Broadway debut in 2016
Starring Carrie Hope Fletcher as Jenna, the musical takes audiences on an emotional journey through love, friendship, heartbreak and self-discovery. Jenna is a talented pie maker trapped in an unhappy and controlling marriage while facing an unplanned pregnancy that leaves her questioning the future she wants for herself.
Fletcher delivers a captivating performance, bringing warmth, vulnerability and quiet strength to the role. Jenna’s story feels deeply personal, and she effortlessly draws the audience along for every high and low as Jenna searches for a way to break free from the life she has always known.
One of the show’s greatest strengths is its willingness to explore difficult and often uncomfortable realities with honesty and compassion. Waitress presents a refreshingly nuanced portrayal of unplanned pregnancy, acknowledging that becoming a parent is not always accompanied by immediate joy and excitement. Jenna’s conflicting emotions feel authentic offering a perspective that is rarely seen on stage.
The production also shines a light on the complexities of abusive and controlling relationships. Through Jenna’s marriage to Earl, played by Mark Willsire, audiences see how difficult it can be to leave a relationship. Even when the need to do so seems obvious from the outside. Willshire delivers a convincing performance that captures both Earl’s occasional charm and the darker, manipulative behaviour that keeps Jenna trapped.
Adding further emotional depth are the parallels between Jenna’s own experiences and the troubled relationship she witnessed between her parents as a child. As those memories unfold, the audience gains a greater understanding of why Jenna finds herself repeating familiar patterns and why she is so determined to create a different future for her own child. These moments elevate the production beyond a simple love story and make Jenna’s eventual journey all the more powerful.
The heart of the show lies in the friendships that help Jenna navigate some of the most challenging moments of her life. Sandra Marvin is outstanding as Becky, bringing confidence, humour and warmth to the role. Becky is fiercely loyal, wonderfully outspoken and often provides the voice of reason, while also navigating struggles of her own.
Evelyn Hoskins shines as Dawn, whose sweet and often awkward personality provides plenty of charm. Dawn’s journey throughout the show is both funny and heartwarming, and her growth over the course of the musical makes her impossible not to root for.
Another standout performance comes from Les Dennis as Joe, the diner owner. What could easily have been a straightforward supporting role becomes something far more touching in Dennis’ hands. His portrayal is warm, gentle and unexpectedly sweet, and his friendship with Jenna provides some heartfelt moments.
While the musical tackles serious themes, it never loses its sense of humour. Much of that comes from George Crawford’s brilliantly eccentric Ogie, whose comic timing is impeccable. Every appearance is met with laughter from the audience, and his relationship with Dawn provides some of the show’s funniest and most endearing moments.
Matt Willis delivers a strong performance as Dr Pomatter, balancing humour, awkwardness and genuine affection. His chemistry with Fletcher is believable throughout, helping audiences understand why Jenna finds herself drawn towards him despite the complications it creates. One of our favourite moments is when after years of not eating sugar he gives in to temptation, eating the pie Jenna leaves in the examination room.
Laura Emmitt is equally memorable as Nurse Norma. Though the role may be smaller, Emmitt makes the most of every moment on stage, delivering several perfectly timed comedic moments that draw some of the evening’s biggest laughs.
Musically, the production is exceptional. Sara Bareilles’ score is packed with memorable songs that drive the story forward while providing genuine emotional impact.
The undisputed highlight comes during ‘She Used To Be Mine’, performed beautifully by Fletcher. The raw emotion of the song filled the theatre and proved to be one of those rare theatrical moments where the audience seemed to collectively hold its breath. It was a genuinely moving performance that brought a tear to my eye.
‘When he sees me’ performed by Hoskins, is a sweet moment the thoughts of what might happen when going on a date with someone you meant online. Something many of us can relate to, and in some cases do end happily like for Dawn and Ogie. Another standout moment is ‘Everything Changes’, which offers a thoughtful and emotional insight into motherhood. The song captures the uncertainty and fear that can accompany such a life-changing experience while also embracing the hope that comes with it.
Adding to the atmosphere is the on-stage band, whose presence becomes an integral part of the storytelling. Rather than being hidden away, the musicians remain visible throughout much of the performance, helping create the show’s unique charm. The piano is particularly cleverly incorporated into the set design, even doubling as a cake stand in a memorable touch.
The set itself deserves special recognition. Its design allows for seamless transitions between the diner, Dr Pomatter’s office and Jenna’s home, keeping the story moving effortlessly from one scene to the next. The changes happen so smoothly that the audience remains completely immersed in Jenna’s world, while the creative staging ensures each location feels distinct despite sharing the same space.
Behind every successful production is a talented team working tirelessly behind the scenes, and Waitress is no exception. From the musicians bringing Bareilles’ score to life each night to the stage management, lighting, sound, wardrobe and technical teams, every element comes together to create a polished and engaging production. Their work may often go unseen, but it is fundamental to the show’s success.
The ensemble and swings also deserve praise. Whether creating the bustling atmosphere of the diner, supporting the musical numbers or seamlessly stepping into multiple roles, they play an essential role in bringing the world of Waitress to life.
Emotional, funny and full of heart, Waitress remains one of the most relatable and uplifting musicals currently touring. With outstanding performances, a beautifully crafted score, inventive staging and a story that balances laughter and heartbreak in equal measure, this anniversary production serves up a theatrical experience that is every bit as satisfying as Jenna’s famous pies.
Waitress is at Cardiff’s Wales Millennium Centre until Saturday 13th June, whether you’re discovering Jenna’s story for the first time or returning to an old favourite, this is a show that will leave you laughing, crying and. cheering by the final curtain. For ticket availability you can check here.
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