The tickets were real, the Facebook profile was real. Karen still got scammed

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An Aussie mother and business owner has lost $1800 in a complicated Taylor Swift ticket scam on Facebook.

Karen, who did not want her last name to be published, purchased four Taylor Swift tickets from who she thought was a mutual friend on Facebook after seeing a post on a local church's Facebook group.

The account shared dozens of friends with her, and Karen confirmed with her friends that the page was legitimate before buying the tickets. 

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She paid $400 per ticket to a bank account in the same name as the Facebook profile, before receiving a screenshot of a legitimate Ticketek account showing that the person was transferring the tickets to her.

The seller then claimed they needed an additional $100 per ticket as a re-issuing fee before they stopped replying completely.

Karen told 9news.com.au that's when the alarm bells started ringing.

"I had several screenshots that said they were transferring tickets to my account, I had all of those come through," she said.

"When they started wanting more money I thought okay, this doesn't sound right, but they are talking like it was that lady.

"I never get caught up in anything like this, I'm usually so on to it, I was so cranky with myself that I fell for such a ridiculous thing."

Karen reported the scam to her bank, which has now escalated the claim to a fraud case.

She has also reported the incident to Scamwatch, the national watchdog for scams.

"They've said that it's identity fraud because they (the scammer) got me to send money to a bank account that had her name on it," Karen said of her bank's response.

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Karen also managed to track down the husband of the woman who she thought sold her the tickets, who told her his wife's account had been hacked and asked her which bank account she had sent the money to. 

She believes the husband's Facebook account was also hacked after he stopped replying to her messages as well.

It is not clear if his page was involved in the scam. 

The page that sold Karen the fake tickets was also posting on other Facebook groups offering up tickets to anyone willing to pay for them after scamming the mother. 

She reported the page to Facebook, but claims they "did nothing". 

"Facebook is never responsible for anything, it was on multiple groups using this lady's name," she said.  

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Dozens of Facebook users have been targeted with a similar scam, with many losing between hundreds and thousands of dollars on fake Taylor Swift tickets. 

9news.com.au has contacted Facebook for comment.

Ticketek has previously warned customers that the only safe way to purchase tickets is through the official Ticketek website and app.