Can We Stop Talking About Replacing Employees With AI?

AI must enhance roles, not replace them, focusing on reducing workloads, refocusing responsibilities, and maintaining competitive compensation.

 

Copyright: venturebeat.com – “Can We Please Stop Talking About Replacing Employees With AI?”

---

 

An online retailer recently underwent an AI transformation after it realized it no longer needed to employ an expensive local workforce to provide customer support. They split their customer support between AI bots serving as the first tier of support and an offshore team to which AI could escalate calls, functioning as a second tier of support. Its operational costs dropped precipitously, but so did the quality of service and sales.

This is just one example of the trendiest conversation in every boardroom, event and trade conference. More than anything, executives want to know when they can finally replace employees who require benefits, vacations, mental health programs, promotions and professional development and replace them with an army of AI bots. And we need to talk about this.

Handling Today’s Threatscape at Machine Scale

The chopping block includes roles like customer support, software developers, copywriters and content creators, marketing managers, forklift operators, drivers and more. The latest edition to this extinction list is no less than the CEO, says The New York Times. I’m less concerned about this, though, because we CEOs are still the ones deciding who gets replaced by AI.

Let’s augment, not replace

On behalf of all CEOs, I’ll admit that 75 to 90% of our day-to-day work is fully automatable by AI. Every task that involves collecting information, analyzing it and recommending decisions to maximize outcomes, AI can do better than a human CEO. Then there is the remaining 10 to 25%, and it’s crucial and unique to who a CEO is as a leader. It includes empathy, accountability, vision and inspiration to name a few.[…]

Read more: www.venturebeat.com

Der Beitrag Can We Stop Talking About Replacing Employees With AI? erschien zuerst auf SwissCognitive | AI Ventures, Advisory & Research.