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The Summers family should be watching a Kuta Beach sunset tonight.
Instead, they're unpacking.
Their school-holiday escape to Bali was cancelled just hours before take-off.
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"It's been a long time coming — and that's probably what's made it even more worse," Lucy Summers said.
"They're destroying people's holidays.
"We work hard to go on these holidays and it's just heartless."
They were due to leave at 6.50am on Sunday but a text message from Jetstar came through at midnight.
It told 186 Perth travellers their flight was cancelled due to "operational reasons".
That same message was sent to 162 Western Australians in Bali, who had been supposed to fly home at 10.50am.
It's been more than three years since the Summers family has left Australian soil.
Lucy and Paul Summers own a small business, and their children are upset their hard-working parents now won't get a break.
This is the latest drama to come from the budget airline.
On Friday, 50 Jetstar passengers bound for Melbourne were turned away at the gate after a mechanical issue forced their flight to first be cancelled, then downsized.
With flights and accommodation, the family of four is now thousands of dollars out of pocket.
They said they couldn't rebook.
Jetstar said it was working hard to find alternative options for travellers.
But the July school holidays is an extremely busy period, and the next available direct flight from Perth to Bali isn't until July 12, the second week of school holidays.
Source: 9News
